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The Electronic Vehicle Health Check - autoVHC
autoVHC has become an essential tool for many dealerships across the country. BTC (Business Training & Consultancy Ltd), one of the automotive industry's leading consultancies, is proud to be the exclusive global distributor for autoVHC, and we like to think we're the authority on it too. If you're looking for the ultimate aftersales solution, this is where you'll find it.
autoVHC is the world’s first fully computerised Electronic Vehicle Health Check system, and provides a solution to one of the biggest performance shortfall areas in the current aftersales market. autoVHC automates the follow up process, closing the gap in your profits.
By removing the need for a flawed paper-based system, autoVHC drives processes and ensures shortcuts and opportunity leaks are a thing of the past. autoVHC identifies red work, but more importantly, it identifies amber work too. By highlighting and storing amber work during service, and then sending alerts when amber work is due, autoVHC generates more sales opportunities which in turn, will boost profits for your business.
autoVHC also ensures your team are working hard. By delivering detailed reports on individuals, you’re able to see who’s performing well and who needs additional training. By giving your service staff the ability and confidence to sell, another area of your profitability is improved.
This innovative piece of software could make you an extra £20 red work sold per VHC, and it ensures amber work isn’t lost. It works in harmony with our Contact Centre, who will follow up amber work by calling customers directly. When staff are stretched and time is tight, our Contact Centre takes the pressure off without the risk of losing a sale.
We recognise that implementing an electronic vehicle health check system does not turn people who are not natural salespeople into dynamic sales professionals. For this reason we have developed our Think Like Customers (TLC) courses for Service Managers and Service Advisors. This programme is a blended solution of classroom training and on-site coaching designed to improve sales processes and performance. Dealerships participating in this programme can expect to increase average invoice values by at least £20 and improve customer satisfaction at the same time.